Communication Skills: Stepladders to Success for the by Richard Ellis

By Richard Ellis

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Additional resources for Communication Skills: Stepladders to Success for the Professional, 2nd Edition

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Referees (critical- recent employers/clients) 50 Being Interviewed Writing a supporting letter With so many CVs looking and ‘feeling’ the same (many written by consultants for a fee), the supporting letter can make a big difference. Here is a suggested structure for you to follow: • Para 1 – Clarify the post/reference number that you are applying for • Para 2 – Give your prospective employer a concise statement of just how you see the post you are applying for. This will be based on your interpretation of the job description and any ‘research’ you have done on the organization • Para 3 – Explain concisely why you feel that you could carry out the duties / responsibilities that you have outlined in the previous paragraph • Final paragraph – Express your feelings and opinions about the post.

Whatever is stated about the selection interview, there is one certain thing: it is vital to get it right for both parties. The cost of failure may be very high. Not only is it an expensive business but with The Employment Protection Act and other legislation passed as a result of adherence to the Human Rights Convention of the European Union, it is increasingly difficult to ‘move’ or remove staff. If the ‘wrong’ person is selected it can take a good deal of time and effort and, in some cases, money to sort out the problem.

Responsibility for communication – remember it is two-way! Attitudes We have already seen from our model of communications how attitudes may affect the way we perceive incoming information. Our attitudes tend to distort this information: if we approve of the person, or the message, we may listen more intently. If we disapprove then we may tend to close information out. This has implications for us as interviewers, and it can also affect the way we take notice, or fail to do so, during telephone calls and meetings.

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