Effective Communication: A Workbook for Social Care Workers by Suzan Collins

By Suzan Collins

Social care staff in residential or domiciliary settings must be in a position to converse successfully which will perform their work.Supporting individuals with quite a few demanding situations together with listening to loss, impaired speech, visible impairment, dementia and actual and studying disabilities calls for quite a number conversation talents, reminiscent of listening, signal language, writing notes, and utilizing physique language, contact and stimulation. This workbook will supply employees being able to permit adults with constrained or no verbal communique abilities to specific their views."Effective conversation" comprises useful assistance on utilizing conversation instruments, comparable to pcs, employees photograph rota forums and pictorial menu forums, and use of pictures as visible reminders. The workbook meets the necessities of care criteria and in addition refers back to the significance of recording and reporting, and working with delicate and complicated concerns, resembling breaking the inside track of a relations bereavement, or speaking with an individual who has been abused.Designed to fulfill the necessities of overall healthiness and Social Care (Adults) NVQ point three, Unit 31, this workbook is additionally a precious resource of steerage for any social care employee eager to enhance communique with adults.

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Extra info for Effective Communication: A Workbook for Social Care Workers (Knowledge and Skills for Social Care Workers)

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If you do the whole week, please ensure that each meal is compact and separate on the board. If it flows into the next meal, this can confuse service users. ’ The service user, depending on his understanding skills, may understand all, some or none of this. g. coat, shop and magazine. If the individual doesn’t understand verbal communication, then you can use pictures or photographs of coat, shop and 51 USING PHOTOGRAPHS magazine, ensuring that you show them in the order that you will be doing the task and say the words of what is in the picture.

Was it correct? Yes/No Ask how he/she knew you were listening and write it down here: ............................................................ ............................................................ HOW TO COMMUNICATE AT THE RIGHT LEVEL If you are both sitting down, make sure the height of the chairs is the same. If one chair is higher than the other, this will make the person on the lower chair feel intimidated and anxious and he may not feel comfortable communicating. If you are having a conversation with a service user who is in a wheelchair or in bed, then come down to his height.

There are two types of touch, acceptable and unacceptable. g. when taking temperature or blood, or during physiotherapy · touching by hairdressers, reflexologists, aromatherapists, shop assistants · supporting someone’s arm and guiding him across the road · using the person’s elbow to guide his arm to lift a mug and put it to his mouth · putting your hand over the person’s hand when helping him use a knife and fork · tapping a deaf person on the shoulder to get his attention · hugging people when we are happy (initiated by the individual) · touching the arm when someone is upset · touching the hand or fingers when teaching sign language or Makaton · washing someone’s hair · shaking hands, but remember that in some cultures men will not shake hands with females.

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