Oracle Siebel CRM 8 Developer's Handbook by Alexander Hansal

By Alexander Hansal

A pragmatic advisor to configuring, automating, and increasing Siebel CRM purposes assessment Use Siebel instruments to configure and automate Siebel CRM functions comprehend the Siebel Repository and its item varieties Configure the Siebel CRM person interface - applets, perspectives, and displays Configure the Siebel company layer - company parts and company gadgets customise the appear and feel of Siebel CRM purposes a large number of explanatory tables, screenshots, and detailed diagrams to demonstrate the subjects directions legitimate for types 8.0, 8.1, and 8.2 intimately Oracle's Siebel CRM is market-leading buyer dating administration software program. unrivaled in performance and scalability, Siebel complements a company's revenues functionality, improves shopper pride, and offers a strong purchaser courting administration procedure for a company. Written via Oracle worker and Siebel specialist, Alexander Hansal, this ebook is a whole useful consultant to configuring, automating, and lengthening Siebel CRM functions. you are going to how you can configure the Siebel CRM consumer interface items in addition to the underlying enterprise layer gadgets by utilizing real-life case learn examples. furthermore, you'll learn how to correctly configure the Siebel info version. you'll learn the way the item varieties within the Siebel Repository are relating to one another and the way they're prepared in several layers. The ebook then teaches you to configure the Siebel CRM consumer interface items corresponding to perspectives and applets in addition to the underlying enterprise layer gadgets through the use of real-life case-study examples. constantly having one eye on functionality and upgradeability, you'll discover ways to appropriately configure the Siebel information version. realizing and utilizing the Siebel occasion framework for automation can also be a key concentration quarter of the publication. you are going to achieve a radical and reliable figuring out of integration items to help EAI interfaces. Chapters on Siebel Workflow, activity UI, and scr

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Extra info for Oracle Siebel CRM 8 Developer's Handbook

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Did you know? Whenever the Oracle Siebel CRM design team creates integration touch points with other applications such as Oracle BI Publisher for reporting, they choose integration objects as the mechanism to define the schema of data to be exchanged. Internal integration objects define the interfaces for the Siebel business layer objects. They have a similar hierarchy as business objects, containing integration components and integration component fields. The following diagram depicts the object types of the integration layer and their relationship to the business layer's object types: The following list summarizes the concept of internal integration objects: • • • An internal integration object references a single business object The integration component definitions within an internal integration object reference business components within the business object Integration components define a list of integration component fields, each of which references a field in the business component referred to by its parent [ 28 ] Chapter 1 External integration objects The Siebel CRM integration architecture provides data mapping functionality in order to assist Siebel developers in creating rich interface definitions.

Other capabilities of EIM include updating, merging, and deleting operations against the data tables. Did you know? Direct manipulation of data in tables other than interface tables by means of SQL statements is not permitted because it can lead to severe data integrity problems and it can even render the Siebel application unavailable. Indexes For each table, the Siebel Repository defines a variety of indexes in order to improve query and sorting performance. Indexes are preconfigured to support various column and sorting combinations, and can be added or deactivated depending on the customer requirements.

View | Windows | … None Allows opening various docking windows such as the Properties window. View | Toolbars | … None Selection of toolbars to display. View | Options… None Opens the Options dialog box, which allows setting various user-specific program options. Tools | Compile Projects… F7 Opens the Object Compiler dialog, which allows compiling entire projects. Tools | Check Out… F10 Ctrl+F10 Opens the Check Out dialog. Tools | Check In… Copies the selected record including child records. Opens the Check In dialog.

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